Slashdot links to a discussion on FatWallet, AVS Forum, and InfoWorld about a new discount on ReplayTV units that was rescinded by the company on December 17th. It seems as if many retailers and many customers were led to believe that the units were to be dropped to $150 and that 3 years of service was to be free. In fact, documentation concerning the 3 years of free service was even in the boxes with the hardware.
Whether this was an honest mistake or not, the corporate reaction by DNNA is a lesson in how NOT to treat your customers when one is a struggling manufacturer in a very competitive marketplace.