I've playing with a new TiVo this week and since I'm still interacting with my Comcast/Motorola box at home, it's easy to make comparisons and I'm again reminded of how well TiVo gets the user experience and how cable company DVRs can sometimes falter. One example this week really drove the point home for me.
I've been using DVRs for six years now, so I frequently watch prime time shows on the same night they air, but about 20-40 minutes after they start so I can fast forward commercials and still get to bed at a decent hour.
When you fire up your TV and your TiVo, hitting the TiVo button clears the screen and sound and gives you a menu. You can select the show being recorded in-progress and watch it from there. With the Comcast/Motorola box, when you turn it on live TV is playing and hitting the 'My DVR' button will shrink live TV down to 1/4 its size with audio still playing, and you can use the menu to select a show to watch.
You can probably guess what happened. I watch American Idol and frequently wait a while so I can fast forward the silly breaks and bad songs and when I was sitting down to watch this week's result show, it was about 25 minutes after the hour. As I was navigating the slow My DVR menu, I hear Ace being sent home, spoiling the show.
I like the live TV playing in a small window when using the guide (TiVo does this as well), but when using the DVR menus of finding shows to record or playback, it can get in the way, as I found out. When I had TiVo, I would purposely hit the TiVo button before turning the TV on, to make sure I never got any spoilers, but with the Comcast box, there's no way to guarantee it (aside from switching tuners immediately if you spot your show on).