Moxi has, well...

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Moxi has, well...

When the Diego Moxi PVR debuted at CES in 2002 they quickly gathered praise from all corners and were by all accounts destined for big things. Then, nothing. When the CEO stepped down a little over a month after that same CES, the press were quick to declare the company DOA. I don't blame them, I hadn't heard of them in the nearly 3 years since that CES and kind of figured they had gone the way of DivX DVDs. As it turns out, the Moxi is not dead.

According to Daily Wireless the Moxi, which is only available to cable companies, got picked up by BendBroadband of OR. They are the fifth operator to carry the Moxi, after Adelphia, Comcast, Sunflower Broadband (they're in Kansas, from what I can tell) and Digeo corporate cousin Charter.

A couple of the features the Moxi has above the normal pause-live-TV and scheduled-recordings are HDTV support, DVI and S/PDIF output and A 'ticker' at the bottom of the screen that you can personalize to show news, stories, sports scores or stock prices that sounds interesting. Updated: Looking over their product info it looks like the Moxi has a DVD player a standard DOCSIS cable modem built in, as well as support for ripping CDs into MP3s that are stored on the device.

For pricing, BendBroadband charges $7/mo for service, $15/mo for Moxi rental or $450 to buy the Moxi.

I haven't heard anything from anyone who has a Moxi, so if you've used one please let us know what you think in the comments.

by George Hotelling December 14, 2004 in Products

Comments

I have a Digeo Moxi on Charter's cable network. It has been a pretty reliable box. They just changed the "skip" button from a very useful 30 second skip to a very useless 15 minute skip. Supposedly to make it *more* useful but more likely make advertisers happy.

I'd love to find out information on interfacing to the built-in ethernet port on that thing, but there seems to be zero information on Moxi hacking on the net.

Posted by: Craig at Dec 14, 2004 11:26:46 AM

Lot's of Moxi info available here (including info from a 'MoxiGuy', a Moxi employee):
http://www.avsforum.com/avs-vb/showthread.php?threadid=412846

Posted by: John Bush at Dec 14, 2004 1:49:24 PM

That's THE MoxiGuy. Not A MoxiGuy

Posted by: MoxiGuy at Dec 14, 2004 4:30:32 PM

I have had Moxi via Charter for a few months now. While there are still a few minor bugs that can be attributed to Moxi's infancy, this PVR is already a staple in my house.

It boasts a stylish, easy to use interface. Easy to search, find and record functions. Two tuners allow you to record two shows at the same time, including HD content.

The Moxi management team also seem to be very intent on gathering every bit of customer feedback and striving to make improvements [see MoxiGuy].

If you have Cable, make a call and get a Moxi - you wont be sorry.

Posted by: abcward at Dec 14, 2004 4:50:46 PM

I've been a long-time ReplayTV proponent, supporter, and owner of three ReplayTV boxes. When we moved to Anderson, SC, I switched to Charter Cable from DirecTV due to cost savings. Unfortunatly, I discovered that my ReplayTV boxes' IR blasters were very, very finicky with our Charter Digital Cable box making the viewing experience a real pain. Charter recently did a "pilot" rollout of Moxi boxes, so I had one installed as soon as I could.

To say I like Moxi is an understatement. Yes, there are features missing that I miss from ReplayTV, but overall, I have to say that it is an excellent PVR. Its interface is pleaseing to look at, quick to respond, and the integrated Cable box with dual tuners blows the doors off of all the competition. And it'll even display and record HD channels, has integrated Pay-Per-View and Video-On-Demand, Games, a "Ticker", and its searching capabilities are excellent. (Note that not all features may be available in your market--see below.)

While Moxi is certainly not without its bugs and annoyances, as mentioned in another comment, there is representation from Digeo on the AVS Forum, and feedback from posters is being taken very seriously. It's refreshing to have an ear in the forum from a company that seems to want to strike a good balance between the Cable companies deploying Moxi and the end users.

As for the "30-second to 15-minute Skip" issue, yes, this was a shock to me too. It is actually very useful, especially when trying to navigate through a long recording--it's much faster than Fast Forwarding.

What people need to understand about Moxi is that Digeo designed Moxi with a very tailorable and controllable feature set in order to woo a larger number of Cable companies. This gives Cable companies great flexibility in what they can offer through Moxi based on their technical capabilities (for example, not all Cable companies have Video On Demand capabilities) and their corporate policies (for example, Charter doesn't want to provide the 30-second Skip function, instead requiring you to Fast Forward through content.)

If you are interested in Moxi, I highly suggest you check out the AVS Forum for more information, and (shameless plug) if you are looking for Moxi Tips & Tricks, check out my MoxiTips.com site.

For me, the bottom line is that for under $10.00 per month, I get a no-contract, top-notch HD-compatible DVR with stellar features and no up-front equipment costs. And when a new model comes out, I always have the option of just calling the Cable company and having it replaced.

Posted by: jbarr at Dec 15, 2004 6:36:49 AM

I have a Moxi box manufactured by Motorola; I'm on Adelphia in West Los Angeles. I really like it. I've noticed that video quality of recordings on certain channels are better than others: HBO recordings are pristine while BBC World News on BBC America channel is quite compressed -- can the cable operator choose the compression settings? I've looked all over the settings and can't find any kind of quality setting.

Adelphia claims this thing can store up to 60 hours -- I haven't had the time to verify this myself.

One of my co-workers has a Scientific America DVR under Time Warner cable and she says there's no HDTV built in -- this is one advantage my Moxi box has over that one.

However, I think Matt is a little mistaken when it comes to DVD drive and new ticker -- that's optional on the cable operator's part; my Moxi does not have a DVD drive or new ticker.

I would love to know how to make use of that Ethernet port on the thing -- I want to make DVD copies of a few movies I've recorded.

Posted by: Brendon at Dec 17, 2004 4:11:10 PM

Also wanted to add:
Adephia charges: $12.95+tax to rent the Moxi box with no subscription fee. So basically you can have a DVR without investing in the hardware. Since Tivos have now reached $99 this is probably a moot point.

Anyone know what operating system Moxi uses? Is it Linux or some homebrew OS?

Posted by: Brendon at Dec 18, 2004 8:46:30 AM

I've heard that the Moxi runs Linux, and they have a 100 meg download on their site of changes they've made to GPL software in their product which lends credence to that theory.

Posted by: George Hotelling at Dec 18, 2004 8:51:00 AM

Couple questions about the Adelphia Moxi - 1) has anyone ever cracked one open and posted pictures online? 2) has anyone ever managed to connect something to the USB port - like a USB DVD-R? 3) has anyone tried upgrading the internal harddrive, or otherwise accessing the internal drive from a PC (via IDE or IDE-to-USB adapter)?

Posted by: Mike at Dec 20, 2004 1:50:03 PM

Mike:

RE: USB port -- I downloaded the Moxi manual PDF from the Moxi/Diego website and in it they reference a photo slideshow functionality -- again, I think implementing this is at the discretion of the cable operator. I hooked up my Nikon Coolpix camera and the Moxi did not recognize the camera as a removable storage device; doing so probably requires an Moxi OS update from the cable operator with this functionality included.

I would love to see pics inside and knowing if you can upgrade the hard drive, but alas, I'm renting the box from Adelphia and don't want to owe them $500-600 when I turn it back over to them (that's the retail value they placed on the install order form I signed that the installer gave me).

Posted by: brendon at Dec 20, 2004 5:21:47 PM

I ordered a prerelease ReplayTV to UltimateTV :-( to current Tivo Series 2 and just added a Moto BMC9012 (Moxi) from Charter Reno.
Initial impressions
Cons
no 30 sec

80 GB HDD (I was told)!!!! At the end of 2004 to have a PVR with HD recording capacity of 12 hours is silly. My Mac and my office PC have 500GB. A non-upgradable 80GB is so annoying/tacky.

no built in DVR-R like newer Tivo models

no way to program via internet.

nothing like the still mythical TivoToGo i.e. no way to get data to/from PVR to computers/DVDs through either WiFi or firewire

Pros:
2 tuners ( although one can get an OK workaround with two Tivos. )
Records HD

-----------------

My initial impression is that Moxi is a lower end box (perhaps caused by cable operators only offering one box) with some obvious features missing. But HD is probably enough to overcome the shortcomings for people who are using cable instead of satellite.

Posted by: Lee at Dec 21, 2004 6:08:11 PM

We live in one of the first cities to get Charter MOXI service. It started ot wonderfully = all the features you need and with a cool interface. The service has really deteriorated, a bait and switch really. The 30 sec skip was taken away (without any ammendment of the original service contract) and now many channels are programmed to allow slow fast forward only. The fast forward function is close to zero, particularly on Time Warner - AOL channels. I am sure these changes are for advertising revenue purposes. You now have to watch adds at only slightly increased speeds. We pay the same rate but get less function. Notice to hungry lawyers - a good class action here!

Posted by: Michael at Dec 26, 2004 3:23:12 PM

I've had a moxy for about three months now. I love it. Dual tuners are the main reason, quailty seems really high and having it integraded with the digital cable puts my TIVO's IR thingy to shame.

I miss the 30 sec skip, like many thought it was a bug at first. I've not noticed that it only allows slow FF on Time Warner - AOL channels. I'll have to give it a try.

I think they may be adding a service ala TIVO's togo. The other day after watching MythBusters, when I picked delete the system told me it could not delete the program because it was being viewed on another device. Hmmm

Posted by: Dave C at Dec 29, 2004 6:50:15 PM

But when can we buy (not rent) one? I'm tired of giving service providers control over my gadgets.

Posted by: Wes Felter at Dec 31, 2004 1:26:46 PM

I just helped my parents set up a Moxi (via Adelphia) yesterday. Very nice interface but two big issues. First, since you have to select a video output resoltion and changing it is buried inside several levels of menu, it's a serious drag if you switch back and forth between SD and HD broadcasts. The Adelphia manual says: "Tip: If you have HDTV,we suggest you set your video output for HD (usually 1080i). However,if you want to view SD shows in their original 4:3 ratio, we suggest you change your video output setting to 480i. After the show,change the setting back for HD." How pathetic is that? If there were a "TV/VCR"-style toggle for that, fine (still lame, but acceptable). But having to press about a dozen keys to do that every time you switch SUCKS. It pretty much rules out surfing. Why switch? Why not leave it in 1080i you ask? Because when the Moxi box converts your SD to 1080i or whatever, it looks AWFUL. Totally grainy/snowy looking. Terrible.

Also, while the remote has a volume control and the manual says it can adjust the volume of your TV or receiver, there's no instructions in the same manual that discuss how to program the remote (there probably are somewhere, but not where you'd expect them).

Posted by: Bob B at Jan 2, 2005 10:31:33 AM

I found the remote programming info in the avs thread referred to above. For others who are interested the entire manual from Motorola is at: http://broadband.motorola.com/noflash/customer_docs/user_guides/506820-001.pdf

Posted by: Bob B at Jan 2, 2005 12:57:00 PM

My brief review of the Motorola BMC9012 and Moxi:

Moxi: The Moxi interface is very stylish and fairly intuitive.

There is fairly little lag in navigating between channels, menu options, etc. Usually, it is less than a half-second. What lag there is may be associated more with my cable provider than with the software itself, as the lag seems a bit more pronounced during heavy viewing periods.

You can adjust the settings to omit channels you do not subscribe to (or don’t want to watch) from the channel lineup (they won’t appear in the menu and you’ll automatically skip over them when thumbing through the channels outside the menu.) This is a great feature I didn’t have with my previous cable box. Goodbye QVC!

Recording, both scheduled and on the spot, is very easy, as is “pausing” live TV, and the playback quality is, of course, exactly whatever quality the box receives from the provider. The box is dual-tuner (this applies to HD as well), so you can watch something else while you’re recording, or you can record two things at once, and no splitter is required. You can choose to record once or record the series (but see complaint below), and you can chose how long to retain each recorded show.

As far as features go, the Ticker is an interesting innovation, but not something I anticipate using with any frequency. Basically, you can create your own ticker at the bottom of the screen which scrolls information from a category (sports, news, etc.) that you select. The games included are pretty simple, and again, not something that I think most people will be interested in. The photo application allows users to import photos via a USB card reader (the box has 2 USB 1.0 and 2 USB 2.0 ports) to the hard drive. You can use the hard disk for permanent storage (why?) or just temporarily to present a slide show.

Generally, I have been impressed with the menu, although I do have some specific complaints:
- First, in navigating channels, a small “side menu” pops up on each channel showing what will be on that channel later in the day. You cannot, however, “shift” the entire channel lineup ahead by a few hours and scroll through that timeslot. With my old, and extremely crappy, menu, I could at least bring up the menu at 6pm after work and casually browse the entire 7pm lineup. You cannot do that here, and it seems to me to be a fairly glaring omission for such a highly touted menu.

- Also, there does not appear to be any hard disk capacity management utility. I don’t know if other DVRs have these, but it would be nice to know just how much room I have left on the disk, and how much capacity a show I’m planning to record will consume.

- Similarly, there is no way to edit recorded material. If, for example, I wanted to record a series of sit-coms, it would be nice if I could edit out the ads to shrink the capacity each show consumes.

- Speaking of ads, there is no “ad-skip” feature, which I find a little annoying.

- Also, the “Record Series” option doesn’t work very well. For example, let’s say I want to record “Hannity & Colmes” every day. The problem is, Fox News airs H&C 3 times per day! This problem is supposed to be alleviated by selecting the “record 1st runs only” option as opposed to the “record reruns” option, but it doesn’t work. Additionally, even if you only set up the DVR to keep recorded programs for 2 days and then discard, the DVR will only schedule to record as many programs as can be fit in the present disk capacity, and then will fail to schedule any more after that! This is a limitation that needs to be remedied.

The Box: The housing for the BMC9012 is very attractive. It is silver, sleek, sizeable (about 3.5” tall) and uncluttered. It certainly has presence, and should be a proud addition to any home theater.

The Remote: I’ve collected a lot of remotes over the years, and this is probably the best “non-command” remote I have ever received out of the box. It is laid-out very well and is uncluttered, with larger more colorful buttons corresponding to the more important features. My only complaint is the inevitable consequence of its uncluttered design – it lacks the buttons necessary to be used effectively as a universal control for the rest of my stuff.

The Cable Modem: This was one feature that really excited me when I first heard about this unit. Digeo promoted the box as being networkable with your home PC. Unfortunately, the modem does not appear to be functional at the present time. Thus, it is currently not possible, as I thought it would be, to stream audio, pictures, and video from my PC to my TV via the box. Further, there is some question whether it ever will be – beyond promoting the box as networkable with your PC, Digeo/Motorola have not been forthcoming in when this will be functional or what it will allow. A disappointment.

Conclusion: Motorola certainly gave this box the muscle to be a great DVR, but there are several disappointments on the software side that Digeo needs to address. With a few fairly simple tweaks to the Moxi interface, and the addition of network capability, this box could really shine!

Posted by: Brad at Jan 10, 2005 9:37:30 AM

Is there a way to recover a deleted recording in a Moxi DVR?

Posted by: Paul at Jan 10, 2005 11:33:53 AM

To those wondering.. the Moxi box is running some sort of *nix flavor. You can see this by holding down the Menu and OK buttons simultaneously on the unit for like 3-5 seconds. You can check out the running processes and stuff in this menu.

Posted by: JHenstay at Jan 16, 2005 7:28:57 PM

I just got Moxi from Adelphia and I notice that the sound volume on HD channels is much lower than regular channels. I have to turn up my vol to almost 40% to hear decently. Anyone experience the same problem?

Posted by: kim at Jan 16, 2005 10:54:18 PM

How sickening that the same unit costs only 450 above and Sunflower Cable charges 795!!

Posted by: Spirited at Jan 19, 2005 12:48:04 PM

I also have Moxi on Adelphia (just a week now). I too noticed the lower volume on HD channels. It’s not a big deal unless you switch channels, so that can be a pain. I do love the box; I just wish the hard drive wasn’t so small.

Posted by: Michael D. at Jan 25, 2005 4:55:00 PM

Adelphia Moxi box for West LA -- Bought a DVI-HDMI cable to watch HD to no avail. I thought the cable was bad, but I guess it's the Moxi box. Called Adelphia and was told that I'd need to replace the DTR box with an HD DTR box--though, mine has all of the necessary ports and settings to enable HD. Will have to wait 13 days for the scheduled tech appointment to swap out boxes. :(

Posted by: PapaJ at Jan 30, 2005 6:56:44 PM

Is there a fix for the 30 sec skip ahead like TIVO has? I could program that remote to skip ahead. Any clues?

Posted by: WLB at Jan 30, 2005 9:18:27 PM

I just found a moxi box when I was moving stuff around in the garage, seems like an awfully nice thing to be just sitting around. Any suggestions on what I should do with it?

Posted by: Jake at Feb 4, 2005 7:11:25 PM

I just got off the phone with Charter cable....I am in wisconsin

Had Moxi for 2 months or more, love it.
Except offloading DV

In direct response to my queries, they told me
80 gig HD
42+ hrs of digital programming
24 hrs of Analog
12 hrs of HDTV
USB and CAT5 ports are disabled (she did not mention USB IN for camera dumps) so there can be NO offloading of digital savings.
That blows.
She claimed because of copyright, and that all the TIVO machines and other DVRs are the same way, no offloading except onto a VCR.

That Really Blows. My whole agenda was to offload the Digital and save the programming (all great history and science stuff)
and save all the commercials onto their own DVD and sell them to Media research outlets. Commercials suck! They are so Anti Men and Pro Women, Just watch sometime and you will see. All women are beautiful and smart and float along in slo-mo.....all men are stupid, bald, clumsy. No Slo Mo. Drop things, break things, drooling. Can't match their socks....

Posted by: DAN at Feb 7, 2005 3:30:19 PM

Hey, what if you can crack that HD out of there and connect it to a PC? Like a second drive, should be able to offload stuff then, however like someone said above, if I break it I buy it.

Posted by: DAN at Feb 7, 2005 3:32:18 PM

Very interested about the performance of Adelphia / Moxi combo in West Los Angeles. I ditched Adelphia after 11 years back in September of 2003 for Directv (and Tivo) out of disgust for lack of upgrades in Sawtelle-Barrington / Santa Monica-Olympic area and the funding of golf courses with our embezzeled subscriber fees. Now I have a new projector, and the Directv compression artifacts are just driving me crazy. My Adelphia analog Sci-Fi channel looked better, and I find myself watching more OTA HD now (HiPix PC HDTV card).
I am contemplating switching back, now that they claim my area has finally been upgraded. Either that, or I go to Voom, but since they are selling assets to Echostar, that is probably a bad idea.

Can any of the West LA people answer the following questions:
1) What is the Motorola part / model # on the box? Is it the BMC 9012?
2) Are the HDTV channels recompressed, or are they just demodulating the OTA 8-VSB and remodulating directly onto QAM? Or is just remodulated 8-VSB? I really hope they are not doing what Directv will be doing, which is transcoding(!) to MPEG-4(!!).
3) Dumb one, but can you record an arbitrary time / channel / duration? Can't find reference in manuals to that.
4) Can you adjust the recording start and stop times (1 minute early, 1 minute late, etc.) like a Tivo?
5) Any networking / usb (for extra storage) / DVI support?
6) I have a directivo and am used to being able to record two channels while watching something else. Is it correct that this DVR only allows recording one while watching another?
7) Does it record OTA Digital TV? Can it even tune it in? (like an HD Directivo...)
8) What is the recording quality of the analog (under 100) channels like? It *can* do that, right? Can you set the quality level?
9) Any word on carrying WB (KTLA 5)?
10) Anyone willing to let me come over and take a look?

Thanks in advance!
David

Posted by: David at Feb 10, 2005 2:43:00 AM

I have the Moxi box hooked to Adelphia. Switched the audio output from component cables to optical to get the full surround Dolby effect. Problem is when scenes during a program change, there is a 1 second blank period. Football is a real problem. I went back to component. Is there a Moxi software upgrade?

Posted by: Tim O at Feb 18, 2005 4:55:55 AM

Where can you buy one? I resently started renting one from Adelphia Cable and asked the cable guy, "if I hook this from the downstairs tv, up to mine upstairs, and did a swap for my upstairs (older) box, would it work on my tv upstairs?". He told me yes. So I figured, instead of renting two boxes, I'd buy one, and leave the other one I just rented for my downstairs tv. I hate to be limited to watching everything I record to the Hard Drive on the downstairs tv only. So again... if anyone knows of a site selling these bad boys.... let me know. Thanks!
P.S.- I have to say.... this makes giving up the remote even MORE difficult. I love it!

Posted by: Brandon at Feb 23, 2005 8:32:03 PM

I had Adelphia install a MOXI DVR
last tuesday (this is saturday).
It rebooted itself for no apparent
reason three or four times that
day. Today, it has been rebooting
itself about once an hour. Adelphia
has had no response to this problem
except to schedule a visit on
March 15. Has anyone else encountered
this situation?

Posted by: Tom at Mar 5, 2005 1:39:49 PM

You can throw stuff at the screen,by hitting back,next on the remote a few times.just keep doing it till fruit popps up on the screen.You can change what you by hitting the next button.To clear hit live tv on remote.

Posted by: dvrman at Mar 17, 2005 8:54:19 PM

You shouldn,t use the rf outout on the moxi,only the rca or the comp. outputs. I was told by digeo that it causes the box to over heat.

Posted by: dvrman at Mar 17, 2005 9:01:50 PM

does anyone know of a way to record from the moxi to a vcr tape? my cable company seems a bit skittish to tell me how to do it

Posted by: Dan at Mar 19, 2005 11:04:27 AM

Brandon, they should only update once per day to get the following info for the next day.This should happen around 3:00a.m. In the past I've seen if the rf output(coax cable output) is used it will cause the box to over heat which in return cause it to reboot when it cools off.

Posted by: dvrman at Mar 19, 2005 6:48:55 PM

Digeo is suppost to have a upgrade coming soon to make the anolog channels more clearer.

Posted by: dvrman at Mar 19, 2005 6:54:46 PM

We've had a Moxi for about a month. Jake, you got more info from your Charter folks than I got from mine, and we have the multi-million dollar support center in our back yard. All they could tell me was that HD programming was a resource hog. I can get about six hours of HD programming recorded before it starts deleting things.

Other than noted above, I am also experiencing difficulty with th 720p setting. The native resolution of my Samsung DLP is 720p, yet when I try 720p from the Moxi box, it flickers, goes blank, flashes an actual 720p image, then blanks, flickers, etc. Not sure if it is the box or my DLP. 1080i and 480p work just fine, though. Sadly, I have no other 720p source to test with. Has anyone else experience a problem with 720p? Also, the DVI port on our boxes has been disabled.

Finally, because the good folks at Charter couldn't really answer any questions, I called Digeo directly and was told that Charter does plan to offer boxes with larger capacity later this year.

Posted by: Dave O. at Apr 4, 2005 10:59:21 PM

Regarding Michael's post on Jan. 25th in this blog - I don't believe that any Adelphia box has an activated DVI output. The Moxi boxes have them, but Adelphia has chosen to deactivate them until they have figured out the digital copyright management issues. Does anyone know if there is more than ONE TYPE of Moxi box that Adelphia has? I don't believe there is, which is why Michael's upgrade of a Moxi DTR to a Moxi HD DTR comment confused me.

Posted by: Eric at Apr 6, 2005 11:55:01 AM

Just had a MOXI box installed by Adelphia today, hooked up to Samsung DLP HDTV. The cable guy was not very knowledgeable. First, I asked why he was using component cables instead of DVI. He said DVI is designed only for satellite feeds -- ooookaaay.

Then, I got no signal from the MOXI. After the cable guy changed the MOXI output from 480i to 720p, I got a picture briefly ... then lost the signal again. I had to figure it out for him: the MOXI has an autoswitching feature that's supposed to detect the type of TV connection, and for some reason it thought the Samsung was a 480i and switched itself back to 480i after a few seconds. It turns out that you have to hit "save settings" on the MOXI setup screen after you switch to 720p output, at least when connected to a Samsung.

Now I get a steady signal, but the HD picture quality on HD programs, while quite good, isn't as spectacular as I expected, and the lower analog channels look awful thru the MOXI. I then noticed the Samsung has a "TV out" jack below the "Antenna A" input. I connected the cable from the wall to the TV's "Antenna" input, then used an extra cable to connect the "TV out" jack to the MOXI. Lower analog channels look fine on the "antenna" input, and when I want to watch digital channels or HD programming I switch to "component."

I was about to buy a DVI cable to try to improve the HD picture until I read Dave O's post about Adelphia deactivating the DVI output on all boxes.

Posted by: Stan at Apr 8, 2005 9:50:57 PM

Try this, while watching TV hit back back next

Posted by: Moxi at Apr 14, 2005 5:01:10 PM

I have had MOXI with Charter for a couple of months now. I have not had any problems until recently. My box freezes up occasionally and it is not recording certain programs...such as "The Office" on NBC and when I schedule programs to record, they do not show up in my "Scheduled to Record" area. Also, when some programs are scheduled to record, the red recording light will not come on. Under "Recorded TV" the program will show up, but it deletes the recorded program shortly after (within hours) ANY IDEAS??? Help!

Posted by: charlie at Apr 25, 2005 12:17:08 AM

Does anybody know when the DVI port will be enabled in the St. Louis, MO area? Or when any software upgrades will be sent?

Thanks in advance!

Posted by: Adam D at May 6, 2005 11:28:02 AM

I've been talking to Charter regarding their Motorola Model BCM 9012 DVR with Moxi. It sounded like what I am hunting for except for one problem. I'm told they only install it with one remote - no way to get a second. Does anyone know where to get a second remote. I would appreciate any input. Thanks

Posted by: Earl Condon at May 9, 2005 9:30:03 AM

i just got my moxi, let me hook her up and tell you about her, with 1GHz processor, and 160GB Hard drive and 4 usb ports, over 100 hours of record time and a built in DVD player it should be fun

Posted by: realbigwarez at May 9, 2005 10:04:06 AM

I'm in West L.A. Have had the Moxi box for about a month. In addition to the occasional crash/not recording, what *really* annoys me is that Adelphia insists that they can't deliver On-Demand through the Moxi box.

They're running a national advertising campaign saying that if you've got Adelphia digita cable, you have on-demand. Well, not if you're using the moxi box -- an asterisk they fail to include in either their advertisement or they're sales pitch when you call them.

This stinks of fraud to me as they refuse the simple workaround of including a regular digital box for on-demand purposes claiming -- in direct contradiction to their advertising -- that on-demand only comes with digital cable in certain areas with certain boxes. They say this problem will be addressed "soon" but refuse to specify what "soon" means.

I'm very close to suing in small claims court.

Posted by: Rob at May 9, 2005 5:17:34 PM

Just got the moxi box... I love it. I appriciage all you're comments but I have had none of the problems you all have had. Charter in southern oregon... all digital, HD and InDemand with no problems, I just love it! Good luck to anyone who had problems...

Posted by: Kyle at May 20, 2005 9:37:39 PM

I'm getting moxi tomorrow. Looking forward to it.

Posted by: me at May 24, 2005 12:44:28 PM

Just got a moxi box today with adelphia in Orange County, CA. All the previous posts on this blog have been very informative. Has anyone with MOXI on adelphia been able to record multiple programs simultaneously while watching another? Or is adelphia blowing smoke when they tell me this box can record 2 programs simultaneously while also allowing you to watch a 3rd?

Posted by: Tony at May 24, 2005 2:52:04 PM

Hi! I got a Moxi BMC9012 from Adelphia in West LA on Monday. It overheated and did not turn off! When I called Adelphia, they suggested I "put a fan on it." When the cable guy came on Tues., he said that my entertainment center did not provide enough clearance for the box, to keep it cool. It was too hot to touch! I insisted that they remove the box.

Has anyone else had trouble with overheating? All comments are appreciated!

Posted by: Lisa at May 24, 2005 9:03:41 PM

The MOXI box has two tuners. Therefore it can only receive 2 programs at a time. It can record 2 programs simultaneously and allow you to watch one of those 2 programs, but not a third.

Posted by: Stan at Jun 15, 2005 12:38:35 AM

Having had both, I have to say I like Tivo MUCH better than Moxi. Tivo is much more user friendly. The remote is simpler and easier to use as are the menu's.
For example on the moxi remote there are 2 sets of circular buttons.. one for fastforward, rewind,etc.. and one for up down forward back for watching live tv. On tivo this is all combined into one and makes it so you don't keep accidentally pausing what you're watching instead of hitting the OK button. Often times I'm on the wrong circular buttons and am hitting the wrong thing. I'm not an old lady so I know its not just me.
Moxi makes the menu much more complicated then it needs to be. It is silly to have future shows in a gray box vertically listed next to the horizontal listing of whats on now. It makes it harder to flip thru the channels quickly while seeing whats on now and what will be on later.
Back to the remote, I'm not speedy gonzales and cannot possibly enter the numbers fast enough.. say channel 73.. the numbers are separated (77 of course would be no problem) and the lag time is about a millisecond so unless I'm prepared beforehand I end up going to channel 7.
About the overheating problem.. mine hasn't overheated yet but they did warn not to put anything next to it or on top of it and that it would be good to have a fan near it. Sounds like trouble waiting to happen I agree.
I'm still new to this so I could end up loving moxi, but it took me negative seconds to figure out my Tivo plus Tivo is cheaper,cuter and more user-friendly.

Posted by: Linda at Jun 17, 2005 4:13:27 PM

MOXI = Pile of CRAP. I had TiVO, but, upgraded to HD...and since TiVO doesn't yet support HD via Cable Card :-( I'm stuck with this PILE from Adelphia. It's slow, the menu system sucks, I could go on....

-S

Posted by: Scott at Jun 17, 2005 10:44:47 PM

Charter gave us Moxi a couple of days ago. I'm returning it. Without a channel guide, grid or whatever it is called, how the heck can you program the recording of future shows? Unless Moxi expects its customers to also subscribe to TVGuide. Moxi has great bells and whistles, but the purpose is to be a tool for me to record shows I want to see at my convenience. You can't record what you don't know is there and I refuse to go to each individual channel to see what is coming on. I think Moxi is a failure at providing the customers with a user friendly system. Charter does have DVR with the grid on their other box (something Atlanta) but we are not allowed to use it in this area.

Posted by: ragtag61 at Jun 20, 2005 5:46:37 AM

Moxi has a search function that allows you to find your programs. From there, you can find your program and then choose whether to record one showing or the entire series ( every time it airs ). The menu is different from your old digital cable box menu, but once you get used to it, it is really user friendly.

Posted by: cableguy at Aug 1, 2005 1:00:44 PM

I have had a Moxi Motorola Model BCM 9012 DVR installed since May of this year by Adelphia in Santa Monica.

Most of the Adelphia installations are performed by subcontractors, but the HD installations are to be done by Adelphia staff.

To address several of your comments, the unit works very well with some noted exceptions:

1. You can watch and record two channels at a time, but you must be watching one of those channels being recorded.

2. The DVI output on the rear of the box is not active..yet possibly it will be enabled by end of August

3. The hard drive is small and will only record about 12.5 hours HD

4. Only 8 HD channels are available from Adelphia at this time. (ABC, CBS, NBC, FOX, PBS, SHO and HBO)(ESPN is an extra)(HD Off air antenna brings in 26 HD channels in Santa Monica including all the basics UPN and several PBS)I use a separate tuner and input to the HD TVs.

5. Adelphia is currently ungrading the software in LA from version 3.0 to 3.2 by the end of August 2005

6. The ethernet connection is not yet active, again it may be by the end August with the software update

7. The volume is lower on the HD channels.

8. To transfer video regular or HD from Moxi use the s-video or compaosite on the back of the Moxi box alond with the RCA audio jacks. I record to my computer and then burn DVD's after editing the commercials.

9. Moxi does not have the ability to skip commercials.

10. The record series function does not always record every show.

11. The unit is suppose to also function as a cable modem, but we will see

12. The unit has optical out to connect to your home stereo if you want surround sound. I use it and it works well.

13. The unit has two USB 2 and one USB 1 ports for picture uploads.

14. The upgraded Moxi unit has a DVD palyer built ito the unit eliminating the need for a dvd player.

15. The new models are suppose to be able to control two televisions and allow playback of recorded material in different rooms.

In the end it always comes down to personal preference, but I much prefer it over TIVO which I also have.

Posted by: David at Aug 5, 2005 4:39:02 PM

Jut for my interest -- If you eliminate the fact that the Moxi is an integrated system: 2 tuners and TiVo is a Stand Alone, 1 Tuner, IR control, are there other Moxi Advantages.

TiVo does make an integrated system for DirecTv, as does Motorola for Comcast..., and what I am wondering is what features are Good/Bad in the software given we are comparing similar hardware, and thus what features should one ask the vender to add.

Posted by: Mike Liveright at Aug 6, 2005 12:11:04 PM

I just got the BMC9012 / Moxi thru Charter, and I'm wondering if something's wrong with it- it's REALLY unresponsive to the remote, even when I hold it right in front of the box (I swapped in a new set of batteries to eliminate that as the culprit).

As an example, if can quickly browse the available channels thru the Moxi menu by clicking the arrows on the front panel; but, if I use the remote, sometimes I have to push the button 2 times or more to get it to go.

Think Charter gave me a lemon?

It also sucks that the alleged DOCSIS connection presently doesn't appear to do anything...

I have found at least on (questionable) use for the USB 2.0 connection- recharging my iPod-mini without my PC. However, it warns "do not disconnect...", but since there's no graceful way to do that (unlike connecting to a PC), I may not want to repeat that experiment.

Posted by: Tom Fly at Aug 21, 2005 12:02:53 PM

Aside from splitting the signal has anyone found a solution to moxi's horrible displau of non Hd signals. No fun to keep switching the ouptut onthe moxi. Have they fixed thisproblem with a toglle switch on the new units

Posted by: eric at Sep 4, 2005 10:28:13 AM

Well Okay, so I get sucked back into Charter Communications because their offering all this cool stuff and the house I'm in is "supposedly" cable ready. Well it wasn't and that's a whole other story....

But MOXI. Wow, should they have conducted some extensive testing before going out to the market with this buggy piece of technology? First off, what a dissapointment to have purchased a DVI-HDMI cable only to find it not working at all. It came in for a few seconds, went out, back in, then out until I guess it just gave up because my HDTV does not pick up the signal. Aaaaand, the other problem I have with this is that Composite is supposedly just below HDMI in quality, however, when viewing on my LCDTV I get a very grainy picture even when I set the output to 1080 dpi. However, watching just the regular cable input away from the MOXI box the pictures are clear and vivid.

Finally, I do get great pictures when viewing High Def channels, (um too few to enjoy), so that at least is some consolation until I find out I need to purhase another package just to view the 3 whole HDTV channels I can't get because I didn't purchase the HDTV package, yet I can view all the other 12 HDTV channels.

Sounds to me that Cable still ain't got it. Direct TV gets installed this Thursday. Can't wait!!!

Posted by: Chris Allen at Sep 26, 2005 11:25:20 PM

We have had Charter's Moxi for just over one month now. It hasnt worked properly since installation. The problem lies in the HD and Digital programing. The picture, as best as I can describe, "pixelates". I have never seen anything like it. Charter has visited my home four times including tomorrow. They keep telling me the unit is over heating. What a load of crap. What person with a HD television is going to keep the equipment outside of a component rack. Has anyone else heard this?!?! Wish me luck, I think we need a new unit.

Posted by: Brian at Sep 28, 2005 5:12:50 PM

Just accidently deleted my wife's FLorida football game..$130 for ESPN's Gameday package and no way to recover the game. You get to see it in the "deleted" section but is there any way to recover it? I feel like ripping the box apart and slaving it to my PC to recover the game. The lack of a hard drive volume indicator and the lack of the "recover deleted" really sucks on this Charter (st.louis) unit...I'm pissed...will probably send it back.

Posted by: Nate at Oct 1, 2005 7:45:30 PM

I cannot beleive that no one here has posted the fact that almost no universal remote control or home automation system can control a Moxi! neither Crestron or AMX have working IR files. -T

Posted by: Moxi shooter at Oct 6, 2005 7:52:45 PM

St. Louis Charter customer here. This past May, the 480p setting on my Moxi box disappeared. When it happened, I was told that it was a mistake which would be corrected within a few weeks. By the end of June, 480p was still not available to me or any other St. Louis Charter customers.

I was told to remain patient, that they were working on the problem, and that it would be fixed sometime in July. Well, July came and went and nothing changed.

When I tried to contact customer service and tech support in August, I was given the runaround. They acted like I didn't know what I was talking about. Supervisors refused to return my calls. This continued into September.

Finally, the best answer they could give me was that Moxi was responsible. They said they would look into the issue. I'm moving at the end of the year, so I'm not going to pursue this any further until then.

In the meantime, I'd like to know if there are Moxi and/or Charter customers in other cities who are experiencing this problem. Also, I want to alert my fellow St. Louis customers, who may not even realize what's going on.

I can only watch HD in 480i or 480p. 480p gives you a better picture. So if you're like me, and can only watch HD programming under one of these settings, please contact Charter and voice a complaint. There's strength in numbers and considering the way the Charter reps have treated me, I think I'm the only person who has made any noise at this point.

Posted by: reggie_sanders at Oct 8, 2005 4:59:08 PM

I'm a charter subscriber in West Bend, WI. I've had a Moxi box for a while and upgraded to add the HD service when I purchased a Sharp Aquos 37" LCD display. I have a Yamaha home theatre system that passes the video signal thru to the display with component cables and runs the audio to the six speakers.

I can still watch the analog channels with no problem. All of the HD channels have problems with intermittent audio freezes. They last from 1-5 seconds and sometimes are accompanied by video freezinfg or tiling. I can watch the audio signal indicator on the Yamaha flash on and off when there is an audio freeze. This has been going on for 3 months.

Charter is stumped. They swapped out boxes, rewired the cable in the house, put in a line amp, changed settings at HQ, measured and tested everything they can think of. Others, including one of their own techs arer having similar problems.

The techs say they've had all kinds of problems with the Moxi boxes. They blame Motorola for putting out untested equipment or the feed of the HD signals they buy from Time Warner in Milwaukee.

I've switched from digital audio cables to RCA and moved the Moxi out of the entertainment center. No change.

Any suggestions will be appreciated.

Waring Fincke

Posted by: Waring Fincke at Oct 8, 2005 7:37:32 PM

Been using the moxi unit for a while now. Great little device, but does have a rather large number of problems for something that has been out for a year. Sometimes works quite well, but other times it freezes and becomes frustratingly slow. I am also on my third box which is not good considering I got the first one less than a year ago. Over all I think most of the functions are good, just wish the bugs would go away. Also wish the menu would have a menu style function similar to the old charter boxes.

Posted by: Jay at Oct 9, 2005 10:39:52 PM

On 10/1/05 Nate wrote:
I cannot beleive that no one here has posted the fact that almost no universal remote control or home automation system can control a Moxi! neither Crestron or AMX have working IR files. -T

Dean responds:
In the past week I have included Moxi control in two of my URC MX-850 projects without issue. The Moxi is included in the database and so far I have not had any issues. To control this from a Crestron or AMX system all that you need to do is to learn the Moxi remote with the respective companies IR learner (CNXLIR in Crestron's case and it should work fine.

Dean
Prestige Automation
Reno, NV

Posted by: Dean - Reno, NV at Oct 18, 2005 8:20:46 AM

I’ve had MOXI for about two weeks now in Silver Lake Los Angeles. Some updates to some of the points on this page.

Regarding the poor picture quality on the lower channels, Adelphi claims that this is due to the recent fires in Los Angeles. They say that the problem will be corrected as soon as they lay more cable. They must think their users are pretty uninformed to swallow that one. The bottom line on this is the lower channels suck coming though this box. Period. I don’t know exactly why, I’m not an expert on how this thing process signals.

The grid scheduling (and the fact that you can not set a reminder to watch a show without committing to recording it) is a drag and half. Adelphia claims that I am ht efirst to complain about it. I would refer them to this page.

Not mentioned so far on this page is the fact that you CAN NOT have separate outputs for audio from the box and still control volume from the MOXI remote like you could on he old Adelphia digital cable box. There is no pre amp built into the unit. Adelphia's claims that this was in response to their market research. I find it hard to believe that people don’t want separate processing of their audio signals from their video signals. The way it is set up you MUST run the audio through the shitty pre amp in your TV to have simultaneous-remote-control over your channel switching and volume. A major drag for surfers.

The 480 switching issues seems to be resolved. I have a Sony 42” LCD projection that takes all three formats and switches between them automatically, so this has not been an issue for me.

The controls could not be slower. You can wait several seconds for the machine to react to a command.

The HD quality is frankly amazing for me. I can see detail that I never thought possible on a TV. So no complaint there. The only HD complaint is that they need more channels. They don’t even have TVT, Sci FI or Comedy Central. This needs to be fixed ASAP.

So far no one has addressed the memory issue. Adelphia says you can buy a device that extends the memory from Moterola but it costs about $600. Anyone know anything about this?

Thanks,

Posted by: Josh at Oct 18, 2005 9:55:22 PM

Josh, are you getting 480i and 480p?

Posted by: reggie_sanders at Oct 21, 2005 2:39:01 PM

I have a Motorola Moxi, and my issues are as follows:

Slow responce time.

Very unfriendly interface when trying to view different timeslots, I had a Scientific Atlantica DVR box, and it shows all the channels in a detailed view where you can see 2-3 hours ahead of the program your watching for every channel that fits on the screen, where as moxi you have to scroll to that channel to see whats on an hour or two ahead so you end up scrolling through one by one.

My biggest issue is with the switching, on my toshiba 46H83, if I go into HiDef channels the red or blue guns get stuck on my tv until I change the moxi to a non hd feed. this happens about 1/4th of the time I change a channel and is easily corrected but still very annoying

Posted by: Matt at Oct 25, 2005 1:23:28 PM

My biggest complaint is the inability to archive recorded programs without rerecording to a device. This seems silly and is a major pain. I am interested to see if Charter and Moxi will match DirectTV and Tivo's new portable media player. As a educator time is essential. For example I do not have time to rerecord the nightly news to a vcr I should be able to simply transfer recorded programs in seconds. My experience with Charter is that they are always way behind on tech upgrades and milk older settop boxes for everything they can get. They are terrible in responding to customer service issues. I bugged them for 3 straight years before HDTV and moxi PVR became a reality in our area, while their competetion offered it the whole time. I have been bugging them for 2 monthes about a portable media player to no avail-I'm sure it will be 3 years before it is a reality in this area.If I knew how I would turn on the usb 2 port and transfer the files to my own harddrive, but again no help from charter. Charter will always counter with the arguement that their price is hard to beat -

Posted by: steve at Oct 26, 2005 8:05:30 AM

I just signed up to Moxi (DVR) [Adelphia]. When I called adelphia one of the first things I asked was could I transfer the saved video to my computer... the rep said "yes"... well that wasn't true, and based on what I see around the web, not true for anybody... why advertise ethernet port if it's useless! :|. On the other hand I dig the menu, and ease to find programs. An annoying thing was that the cable guy took the main cable out of my vcr to plug it into my DVR, I should have asked him for a splitter, as I may want to tape something still.. :| especially since I only get 80gig on this DVR. An annoying thing for my wife was that this thing feels like it takes forever to change a channel. :|

does anyone know of a way to enable the ethernetport or usb ports (ala workaround) to save shows?

Posted by: Frank at Oct 27, 2005 1:31:13 PM

For all that are having a problem with picture break up.

Call your cable co. There is not a problem with the MOXI box. Your signal is to high! Have them pad the line. These boxes work best 0dB input. I have also noticed too much signal on analog channels will distort pictures.

Good Luck!

Posted by: Stuart at Oct 28, 2005 7:04:49 PM

### For All of you who have noticed lag in the respones on you MOXI box. ###

I just installed 128mb of ram in my motorolla Moxi DVR. Things seem to be much "snappier" now. If anyone has a larger stick to try i would be interested to hear their results.

I will update if i find anything else out.

Posted by: Vernzula at Nov 1, 2005 11:05:01 AM

regarding AMX and Crestron control

Dean
Prestige Automation
Reno, NV

Dean, I have captured the files many trys and none are stable, sending the 1 remote command brings up the menu, the 9 command never works and many other ghosts in the machine with the other functions. If anyone has valid Moxi AMX files I am in desperate need of them. please see electronichandyman.com for my contact info.

tnx :)

Posted by: Electronichandymandotcom at Nov 3, 2005 1:22:17 PM

I ordered a Moxi box from Charter Cable in SC several months ago. While I love the ease in recording without tapes and the dual tuner, I am still frustrated that I cannot yet take recorded shows off via USB or Ethernet and place them onto my computer for editing and DVD burning.

The one person who came out to solve a multitude of early problems confided in me that he was able to crack open his own Moxi box and slightly modify it so that the ethernet jack would allow such data transfer.

Charter has given out several bogus excuses and explanations, often saying that it's a software "gliche" or that they need to work out the "copywrite thing". However, this guy was able to get the ethernet jack to work via hardware.

I suspect there is a switch inside that simply needs to be moved. Has anyone managed to figure this out yet?

Posted by: David at Nov 3, 2005 3:46:39 PM

Hi,

I hear so many people say they can record from the Charter Moxi to VHS. We've gotten our VHS to record video, but the sound is so low you can't hear and you can't turn it up. Please let me know the makes and models of vcr's that you have gotten to work with recording off the moxi.

Thanks a ton! ;)

Posted by: stellamonsterr at Nov 7, 2005 9:56:35 AM

My neighbor and I (we live in an apartment) both have had problems with our digital picture dissolving into little digital squares, or 'pixilating' as someone called it. I have DVR Moxi but she doesn't so I know it's not my Moxi/DVR. The sound will also cut out, and at times just a black screen appears that says "You do not currently subscribe to this channel". Even though we DO and were watching it. Charter (in St. Louis) has given us both the runaround. Any ideas or suggestions?

Posted by: Jennifer at Nov 8, 2005 8:24:56 AM

I am getting a Panasonic Plasma HDTV with one HDMI connection. I have moxi (HD is not offered in my area yet), and I'm wondering if I should use the one HDMI slot for the moxi (DVI to HDMI) or use it with the DVD player? Any suggestion?

Thank for the help

Posted by: Tracey at Nov 12, 2005 7:53:12 AM

Im having a problem with my motorola moxi dvr, pixelazation and small pauses when i am watching VOD, any suggestions

Posted by: Tim at Nov 13, 2005 2:29:02 PM

I switched to Charter recently from Dish and got MOXI HD DVR. I had a regular, non HD DVR with Dish and I loved it. It was perfect: navigation, response speed, customization, recording options and storage (120 hours vs. MOXI's, I believe 42) and everything else. I switched because Dish doesn't offer free HD DVR, so you have to spend over $600.

I don't like the MOXI because:
1. It's software is very slow. It takes more than 5 seconds to change a channel or load the guide.
2. The guide and navigation are terrible. There is no way you can create your own favorite lists (Dish DVR had 5). All other categories than Channels don't show upcoming programs.
3. In order to change to a desired channel I have to go through more than 3 steps.
4. The sound and picture are not in sync while using Digital Fiber Optics out. I have to skip, pause, skip... until I get them somehow synced.
5. Recording options. Can't record just the last 5 minutes of a program, if I want to.
6. Remote control has some kind of new technology, so I couldn't program a $70 universal control to operate the box, then found out that very few remotes only work with MOXI.
7. I can't turn it off. It always on and makes noise plus waists electricity power.

The list may go on, however I believe this is a new product and all bugs will be fixed in the future and better functionality will accompany the upcoming versions.

Now about transferring recorded shows to a DVD. I am able to do this using EyeTV Wonder, ElGato. It's connected to MOXI using SVHS out. Of course there is a quality loss, but it looks pretty good. With EyeTV Wonder I can't record HD, however ElGato has another, more expensive solution that records HD programing. How it works? I record an already recorded show from MOXI to my Mac's hard drive, then edit the content and burn a DVD with menus using Toast 6 Titanium. It works fine for me and might be a good solution to someone else.

Good luck!

Posted by: Yegor H. at Nov 17, 2005 2:57:10 PM

Does anyone have any info or a web resource on how to upgrade the Motorola Moxi hard drive and RAM??? The freakin thing just keeps deleting everything - there's NO room for ongoing HD programming...

Posted by: Paul Horne at Nov 17, 2005 3:07:26 PM

We upgraded to Moxi a few weeks ago. Prior to upgrading, one of my favorite features with Charter digital cable was the On Demand feature. I can't access HBO, Showtime, or any of the other channels available through on Demand with Moxi. Charter claims that they can't seem to get the On Demand to work with the Moxi. Anyone else having the same problems? I beginning to think that Charter in Beloit, WI is useless?

Posted by: Brooke at Nov 18, 2005 2:26:46 PM

has anyone been able to hook up the moxi to the mac powerbook and been able to transfer recorded shows from the moxi to the mac? I have adelphia in west hollywood and want to put shows in my laptop- please advice- thanks rey III

Posted by: REY VIQUEZ at Nov 22, 2005 8:16:55 PM

Here's my personal complaint against the MOXI box (Adelphia/West L.A.): I used to be able to record HD shows on the MOXI and then re-record them onto a separate DVD recorder. Just recently, I find I can no longer do that. For some reason, I can still re-record NON-HD shows, but anything in HD will NOT translate to a separate DVD recorder. Very frustrating.

Also, as noted elsewhere, the MOXI box makes some non-HD channels look WORSE than they would if the cable were just attached directly to the back of the TV. I called and complained, and the woman said, "Oh yeah, that happens with the HD MOXI boxes," like it was no big thing.

Posted by: Erik Davis at Nov 29, 2005 5:46:32 PM

Is there any update on 480p availability for the BMC-9012? The software setup shows 480i, 720p and 1080i. My TV does 480i, 480p and 1080i.

The previous Motorola HD box from Charter provided 480p and the SD channels looked better on my set when using 480p.

Is there a reason Digeo/Motorola does not support 480p on this unit?

Posted by: Mike B at Dec 4, 2005 8:50:01 PM

Have a couple of issues that I am trying to solve/verify with the Moxi service Charter (Saint Louis)

1. Pixilation: Charter claims it's a signal issue. But they have been out several times and indicate the signal is good. I have temporarily solved the issue each time by unplugging the box for several minutes and then replugging it back in. Any other thoughts?

2. Ethernet Port: My understanding is that this is de-activated but will become active with the PC-LINK ability. However, am wondering two things with this ability. (a) Does PC-LINK require the use of a Charter Network (i.e. will it work with other ISP's and (b) Will PC-LINK give the ability to burn to a DVD hooked to a computer or is it only a one way signal.

3. Burn to DVD: Have come up with one solution.
(a) Transfer to camcorder; transfer to PC; burn to DVD. A painfully slow process that is really not worth the effort. Other solutions? Is there a way to use the S-video of the MOXI and the 4-pin firewire of a laptop?

Posted by: Rick at Dec 14, 2005 6:36:52 AM

I have a Motorola MOXI device through Adelphia in L.A., and overall I've been pretty happy. I agree with the previous posts that a grid layout mode is needed.

Video on Demand was a feature I used often with my old Digital Cable box, and like the other posts, I was upset to find all VOD fuctionality dissapeared when I got my moxi box. The good news is that earlier this month (December 2005)Adelphia added VOD to the MOXI and now I am enjoying VOD again.

The dual tuner is still one of the most taken for granted but great features of this box.

Posted by: Michael K at Dec 31, 2005 9:48:18 PM

Wr recently upgraded our Cable (Charter - Burbank, CA) - we have 2 HDTVs in the house one has only Component cable capabilities, while the other has the HMDI option. As mentioned before Charter has disabled this feature to supposedly offer a more accessible product to their client base? - Doesn't seem to make sense.

Question we also recently purchased a HP Notebook that came with a separate TV tuner/DVR - is there some way of connecting this to the MOXI and being able to download to the PC. Will this in any way solve tha non-working Ethernet port on the MOXI box?

How exactly were some of you able to use the S-Video por to download recordings?

Posted by: ANGELA at Jan 3, 2006 10:49:43 AM

So, what universal remote CAN operate a MOXI box? We can't find any that do. Very frustrated!

Posted by: Kenny at Jan 14, 2006 9:40:27 AM

I was successful controlling the Moxi with a mid-range URC remote from Circuit City, but returned it for a Harmony (676 in my case, but all 600's and 800's work from what I've read). The Harmony works really well for everything I've thrown at it and is truly a wonderful remote. Get one from NewEgg.com or some other online vendor. Half off the BestBuy price. Otherwise, go to RemoteCentral.com and search the forums for Moxi...much discussion.

Posted by: Paul at Jan 19, 2006 12:02:19 PM

The Moxi motherboard has 4 Samsung K4S643232H-TC60 2x32 DRAM chips . . thats probably for Video RAM. Then it has 4 Nanya NT5SV16M16BS-75B, which are 16x16 SDRAM . . which makes sense. A 16x16 is good for 32MB, so multiply that times the 4 chips gives you the 128MB of RAM. This tells us its on-board PC133 SDRAM. There is a single unpopulated DIMM slot next to the Nanya on-board SDRAM. Now we know what type of DIMM to put in there. Whether or not the slot can be used is unknown, but any 168-pin PC133 Non-ECC Unregistered DIMM should technically work with the right firmware and opsys etc. The hard drive is a Seagate Barracuda 7200 RPM 80GB ATA100 IDE drive. This is good news, not so much the size but its the best brand in my experience. It may be possible to use Norton Ghost and ghost the existing drive bit for bit onto a new larger drive if you get the MBR and EVERYTHING, as long as Windows doesn't throw any extra nonsense on there. There are only 2 visible jumpers on the whole motherboard and they don't seem related to the ethernet port. There is a Delta LF8221X on-board NIC chipset for ethernet but no visible hardware enable. Chances are the firmware just isn't set up to see that or the USB, and then the operating system disables the DVI output later on during boot since DVI works for the first 30 seconds.

Posted by: Pilot Inspektor at Jan 27, 2006 12:06:04 AM

Does anyone know how to move the MOXI DVR to a different TV in the same house? I have mine through Adelphia in Southern California if that helps. Thanks!

Posted by: Matt at Jan 27, 2006 7:54:21 PM

Does any one know how you can download your shows to a flash drive using the USB ports on the front of your MOXI box. I live in Cadillac MI, does area headend control this as a service?

Thanks

Posted by: Nicholas at Feb 3, 2006 6:29:09 PM

Is there any way to delete titles out of the deleted and canceled page?

Would the reset button do this?

Posted by: Adillac at Feb 6, 2006 8:30:06 AM

We have the Moxi unit through Charter in the St Louis area. As far as the service goes, we love it. However, about six months after the initial install the picture has started tiling every 10 seconds or so. Charter has been out twice, but has been unable to permanently resolve the problem. They are scheduled to come out again this Thursday.

Someone we know says she had the same problem and they installed a signal booster that solved the problem. So, I intend to mention that to the repair technician.

During the Super Bowl the picture was absolutely perfect. It didn't tile once. Then the moment the super bowl was over, the tiling problem came back. I don't know what they did during the game with respect to the signal, but whatever it was it worked perfectly. A lady that I work with whose husband works for Charter said that on Super Bowl night all the repair technicians were on duty.

I really don’t want to switch to satellite, but we have gotten use to the DVR functionality. If they can’t resolve the tiling problem, I’ll switch satellite rather than go back to regular digital.

Posted by: Hugh at Feb 6, 2006 11:58:49 AM

let's just face it....MOXI just blows!! I hate it and wish we had Cox.

Posted by: michelle at Feb 13, 2006 6:54:56 PM

I just bought a new TV and Adelphia are coming to switch out my old MOXI for a new HD one.
However, I have some recorded items I'd love to be able to keep from the old box.
Does anyone know if I can 'download' from the MOXI onto a computer? I see the USB ports in the back but not quite sure how to proceed.
All help appreciated!

Posted by: Bella at Feb 14, 2006 10:31:13 AM

I too am looking for a way to get my recordings off my Adelphia DVR...I just got the new box from Adelphia and dont want to give my old one back before getting my programs off the box.

Any help would be greatly appreciated. oh..the recordings are not HD

Please help....

Posted by: bob at Feb 26, 2006 11:59:12 PM

I have the Charter Moxi and it's great!!!! I think it can be addicting.
I did buy a DVD Recorder and I am trying to figure out how to connect it to the Moxi box. I have some of the higher channels that have movies without commecials; TMC,LMN,IFC, etc. Up to channel 200. I currently have it connected to the cable only so I can only record up to channel 78 the highest for cable without a digital box.
I have everything connected to a Sony, HD, flat screen 36" TV.
Can anyone help me with directions on how to hook it up to Moxi so I can use all my digital channels?
Thanks.......
Who's The Moxi Guy?

Posted by: Rose at Feb 28, 2006 8:30:32 PM

I figured out how to copy my stuff off my Adelphia Moxi Box. I got the DVD Recorder Panasonic DMRES20S DVD Recorder........

I connected the cable to the Adelphia Moxi Box and then connected video and audio from my moxi to the dvd recorder. Then connected the standard video and audio from my dvd recorder to the TV...and bingo. Works like a charm. I had even bought the S-video cable because after all the reading I figured this was the only way to do it. I am not sure why no-one can get this to work...it was easier than I thought....

Here is a link that is a must if you have adelphia!!!!!

http://users.adelphia.net/~ksoltmann/SPLMoxiFAQ.htm#Recording

Posted by: bob at Mar 2, 2006 10:23:12 PM

I just took my MOXI back to charter/cheater. They raised the rate. I am looking at TIVO currently. I down graded to analog from digital and I see that occasionally I could buy a MOXI on EBay, If I did this would I get the service at no charge. If I bought the MOXI and hooked it up to the cable and we have cable internet would it function without me paying the $15?

Posted by: jiffgjiff at Mar 6, 2006 6:51:29 PM

Can someone please tell me how to re-program the channels correctly? I just bought a MOXI receiver from a guy in Wisconsin, and it still picks up those channels, instead of mine in St. Louis.

Posted by: Nick at Mar 12, 2006 4:31:39 AM

i begged my parents 4 like 2years 2 get DVR (adelphia) the second day i try to change the like resulotion thing it doesnt work and i accedently press OK and it hasnt worked since please help!!

Posted by: pissed teen at Mar 31, 2006 1:27:57 AM

I LOVE IT.

Posted by: justin at May 10, 2006 7:58:09 PM

I have the Moxi and my HD channels are great. The problem is that I get a thin vertical faint line in the middle of my screen on all other channels. Best Buy has told me that several customers have had the same problem but no one knows how to fix it. Charter is coming out for the 6th time this Friday. When I run the cable straight to the TV with no MOxi I don't have the problem. I have tried different component cables (MOnster) with no luck.
Any thoughts?

Posted by: mark at May 10, 2006 8:26:33 PM

Would it not be better to just get a DVD-RW and just record the shows.

Posted by: Jake at Jun 6, 2006 5:14:25 PM

I just moved and had to switch from Brighthouse to Charter. I must say that the Brighthouse DVR - Scientific Atlanta 8500 - is far superior to the Moxi in every way. The menu/guides are much better - favorites are easier to access, recording options work better, adding additional disk space via external sata drive is easy. Volume contril and PIP off the second tuner is integrated - no need for PIP capable TV. The Moxi does its job - record and play back ok but thats about it.

Posted by: Jeff at Jun 19, 2006 11:48:20 AM

I had a MOXI installed by Charter when I moved into my new home six months ago. I imediately experienced freezing and reboot problems. After many headaches and several service calls I gave up on MOXI and had them replace it with a Charter DVR unit. The problems stopped and service has been fine for six months.
I recently purchased a plasma tv and called Charter to upgrade service to total HD/ Digital, etc. The rep recommended the MOXI and explained the latest MOXI version was completely redesigned with new software. I was very reluctant, yet I relented based on the reps promises.
I must tell you I am completely blown away . . . crystal clear picture, no freezes, easy to use, record up to two programs at one time while watching a third, seamless interface with the plasma, automatic aspect ratio adjustments based on television preferences, etc, etc . . . I am now a believer in MOXI . . . simply awesome ! !

Posted by: Jay at Jun 26, 2006 1:11:31 PM

Charter Moxi Box, With the 3.2 software update I lose component picture when DVI is hooked up. When I unhook the DVI the picture comes back on the component hookup. If I use only DVI to HDMI and uncheck the 480i the picture looks fuzzy and if I check the 480i on non HDTV channels when I use the fast foward and rewind I lose the picture for 2 or 3 seconds. I seem to get better picture with only component hooked up but better picture with DVI on HDTV. Any help would sure be nice.

Posted by: Jack at Jun 28, 2006 2:33:17 PM

Ontario, CA:
I have had the MOXI for almost a year and the only complaint for now is that it has started to heat up. I get the message that it will turn off, but never does. I do like the way it records 2 shows at once and how it detects the HD signal so it auto ajust. I checked the 2 boxes in the HD SEtup to use 720 and 1080i. Also this box will show the program in the correct format so need to tinker with the 4:3 or Widescreen function. Does anyone experience slow response trying to use the menus?

Posted by: Rene at Jul 31, 2006 7:37:10 AM

Am I the only one who isn't going to rave about Moxi? (I'm a Charter customer in St. Charles, MO... have had Moxi for about 3 months).

Yes, the normal PVR functions are great (i especially love that if I unexpectedly have to go somewhere and a show is coming on later that I want to watch, I can have it recorded in seconds...no fumbling w/ tapes and such).

However....

As a CABLE BOX, I find Moxi's interface leaves a lot to be desired. Examples:
With Charter's digital cable box, I can easily browse to see what's on (all channels) in, say, 2 hours. With the Moxi interface, I have to basically go channel at a time (doing right/right/down/down/down for each channel).

When "browsing" the channels to see what's on, if I pause the browsing (up or down cursor arrows) to see something interesting showing on live TV, it only waits about 4 seconds before closing the browsing function (making me start all over).

Also when browsing (hmmm.. I'm noticing a trend), I can't jump to a channel by entering its #s. Doing so actually changes the channel. So if I'm watching channel 4 and I want to see what's on channel 129, I have to do a LOT of UP presses (and heaven forbid if I pause more than 4 seconds between 2 of them!)

When going thru the list of Recorded TV, it should put all instances of a given show in ONE box, with a right-cursor-arrow press to expand it to show ALL instances. I currently have it set to record all instances of The Office and My Name Is Earl and there's an entry (a "line" or "box") for EACH ONE. This will quickly lead to an unecessarily cluttered Recorded TV list.

Scenario: You're watching a show. The phone rings. You press pause (THIS IS SO COOL!). You talk for 20 minutes. You come back and start watching. You accidentally brush the channel up/down button (or one of he numbers) and the channel changes. Guess what: You have BLOWN the chance to watch the last 20 minutes of your show.

These are "usability" issues. Having been in the IT field for > 25 years, I've seen my fair share of good and bad user interfaces. While Moxi's is nowhere near the worst (Lotus Notes, anyone?), it certainly could be a whole lot better.

Having said all that, I'm willing to eat crow if anyone can point out ways around the above problems that I've missed.

Thanks!

PS: While I have your attention, has anyone experienced the problem where the Moxi box lets you watch and pause live TV, but has lost knowledge of show contents? (This is manifested by "No Program Title" when browsing and by an inability to record live or future shows). Charter missed an appointment for Monday, and they're supposed to come out next Tuesday, but if anyone has run into this and has a fix, I'd buy you lunch to find out about it.

Posted by: SQL Dave at Aug 3, 2006 8:27:08 PM

I have the MOXI HD DVR and I must say this is the worst box ever built. There is no program guide which forces you to go through every single channel, you have to push ten thousand buttons to select a channel, its extremely slow, has no power button (stand-by mode) so its on all the time wasting power, its louder than my fridge, doesn't give you enough time to select a channel so if you want to go any 3 digit channel you have to have fast fingers, lousy interface, I could go on and on about this box. Charter must have gotten a really good deal with these boxes cause after 10 minutes with this box I wanted to throw it thru the window.

Posted by: el at Aug 7, 2006 8:58:44 PM

I read these posts and thought what the hell, might as well try the Moxi via Charter until Tivo Series 3 arrives this Fall. I currently have a Tivo series 1, and I wanted to record HD channels thus why I ordered the Moxi. After hearing all the complaints, I must say after having had a few days using the Moxi, I'm very confused as I like this DVR so much I'm not sure now I want to shell out $500-$700 for the Tivo Series 3. PQ is amazing using DVI, channel change is much, much faster than my Tivo 1 with IR blaster, the interface groups HD, Football, etc very nicely to the point where I don't even miss the Tivo wishlist, VOD and PPV work with this DVR, the heat coming out of the box is actually much less than the heat out of my stand alone Charter HDTv cable box (and about 1/2 of the Xbox360 that virtually melts the paint off the wall...LOL).

Long story short, I'm scratching my head as I figured this Moxi from Charter was going to be complete crap after reading most of the previous posts. Instead, I love the damn thing...

Perhaps a software update, or new hardware? Perhaps mine just happens to work? Whatever it is, I'm keeping this DVR and probably won't buy a Tivo Series 3 now...

Posted by: Tivo3 at Aug 19, 2006 11:53:16 AM

Tivo3... I can't speak for the others, but my beef is not that the box doesn't work. It certainly functions, and is certainly better than not having DVR capability.

My beef is with the absolutely inexcusably pi$$-poor interface. Re-read my post for details, but basically this things just SUCKS as a cable box.

I'm interested in knowing if yours has different capabilities than mine. Perhaps there ARE different versions out there. (If so, and yours does not have the problems I've outlined, I'm going to ream Charter a new one and demand an upgrade).

Thanks!
-dave

Posted by: SQL Dave at Aug 19, 2006 7:36:58 PM

I have had a MOXI box for more than a year and a half. Actually I have been through 3 of them. It's very slow change channels. HD is low volume (as was stated by other people). The features I like although it would be nice if you could set reminders similar to the Digial Box I have in my bedroom. I do like the features. At least on the boxes that I have the fan is loud, well it is a computer.

I hear that since TimeWarner took over Adelphia that their box is just as good or better and the menus are not as cumbersome. Anyone know anything about that?

Posted by: Jon at Aug 29, 2006 4:48:50 PM

I just received my box from Time Warner here in No. Hollywood. Can you control the volume output from the box? The remote seems to only control the volume on my TV which I have to raise really high and in turn I get a very audible hiss. I would like to be able to raise the volume to the max on the DVR as I did with my old Adelphia digi cable box and use my TV volume as a master volume control. Any ideas?

Posted by: Marc at Sep 1, 2006 9:17:58 PM

to the guy that bought a moxi in wisconsin and lives in st. louis. Each Moxi is provisioned according to where you live. A charter technican should be able to do this by coming to your house. Not sure if they can do this over the phone or not. Hope this helps.
Sherrie

Posted by: sherrie at Sep 12, 2006 10:39:45 AM

Posted by: sherrie at Sep 12, 2006 10:39:48 AM

Just got the MOXI box, and It's pretty cool. Except I can't find out how to transfer anything from it. Is it even possbile to transfer data from the box? Charter doesn't seem to want to tell me....

zeke

Posted by: zeke at Sep 12, 2006 3:23:49 PM

As for the channel list question....hopefully you have already gotten this taken care of but if not there is a special hidden menu to change the settings for the provider. I believe you can go into a special menu by going to settings and channels and you press something like back next back or next back next on the remote. Something like that gets you to the menu to select the city where the channel list is coming from. It may only work for the same state.....not sure. Only used it once to change mine.

Dip

Posted by: Dipshat at Oct 22, 2006 1:23:33 PM

Can you email me instruction to downloade movies from my charter moxi box to my mac? Thanks

Posted by: Mike Naturkas at Oct 22, 2006 9:33:14 PM

Anyone have trouble with Moxi not having the 8-10 hour HD capacity? Mine is new to me, but it fails to record more than 2 1/2 to 3 hours! What's up with that?

Carl

Posted by: Carl Farwell at Oct 31, 2006 7:38:07 AM

Figured I toss a comment up here.

We've got the 10meg internet service w/the Moxi DVR through Charter here in NorCal.

Nothing but trouble. The Cable modem seems to get in a fight with the Moxi over what negotiation of the cable link should be. When the modem wins, the Moxi will lose all its channel programming, and when the Moxi wins, the cable internet service is spotty.

A tech that came onsite to look at our situation claimed that Charter is trying to back out Moxis and go to a different type--apparently they know there are issues.

In the meantime, our only option was to downgrade to a non-dvr HD box, or lower our cable internet speed. I think I'll leave my cable TV seperate from the Interweb for the time being!

Posted by: Brian at Nov 22, 2006 10:00:55 AM

I have Time Warner (formally Adelephia) here in Perris, CA (not France). Perris is located south of the city of Riverside in Riverside county.

I just had the Moxi installed this weekend. so far I like it.

The technician told me about the over heating issues with the Moxi unit. I am completely componet video, which the technician questioned. The back of the entertainment center is wide open so that should provide enough ventalation.
I saw in previous posts that using the cable out, instead of using component, will cause the unit to over heat.

The pictures are clearer than the old digital cable box, I am not nor do I own a HDTV yet, so I am using standard picture quality.

I have noticed that the volume on some channels are lower than others. When I change channels I usually lower the volume on the tv before changing.

The cable technician programed the universial remote for me so that I can control the Moxi and tv from one remote (thanks Time Warner).

I think I am going to look into how to hack this box to make it do the things i want it to do. First thing to do is upgrade the memory.

I will see how the record a series works as I just set it to record 3 of my favoriate shows. I sure hope it does not record repeats.

I will try to keep you posted.

-Harold

Posted by: Harold at Nov 26, 2006 2:29:33 AM

-Harold,
Count your blessings that you had a thoughtful, knowledgeable Time Warner tech. I was not so lucky with my THREE HOUR tech visit today to swap out my Motorola STB for the Moxi. What universal remote do you have?? I am trying to find one that will control my Panasonic Plasma and allow me to use the record/playback functions of the Moxi.

Thanks,

Rachel

Posted by: Rachel at Dec 1, 2006 10:37:53 PM

I have a DVR and I love it. The problem is there are only so many shows that you can save.The space must be renamed as delete after so many days or save until I delete.What I want to do is take those shows that I have recorded and save them to disc or video for my future viewing pleasure, and at the same time allow me to free up some space. "How do I go about doing this, or is it possible?"

Posted by: Ruth Smith at Jan 28, 2007 2:21:49 PM

I LOVE THE MOXI!
Charter (In St. Louis) is phasing them out and now I am stuck with this POS motorola box. I have heard that Digeo (makers of the Moxi) are going direct to consumer! As soon as they are available, i am buying one. Nothing comes close to the Moxi!

Posted by: Mike Bishop at Feb 4, 2007 1:37:40 PM

Mike B, are you serious? Have you never had, say, 20 minutes of a show paused because of some interruption and when you go back to it you accidentally brush a number key on the remote and WHOOSH... in 2 seconds you're channel is changed to that number and those 20 minutes of paused TV is GONE!! That, all by itself, is enough to hate this thing... it is an inexcusably bad interface design. (I mean, really -- when I'm browsing I have to hit multiple buttons to switch to a show I want but just pressing a number switches channels with NO confirmation or warning about losing recorded stuff. Horrible!)

And what about the speed at which it changes channels? Want to go to channel 29? Better get that "9" pressed pretty darned quickly after the "2" or you'll be watching Fox (in St. Louis).

And if you ARE watching channel 2 and want to browse to see what's on, say, 301, the ONLY way to get there is to press and hold the UP arrow key until it gets there. Again, inexcusably bad (compare that to the Charter's regular cable box where you can enter channel numbers while in browse mode).

And say it's 7:45 and you want to browse what's coming on at 8:00. With that God-awful, gee-whiz, look-what-we-can-do "submenu" (not sure what to call it, but it's the smaller 3-bars of whatever's coming on next on the channel you're currently browsing on), each UP (or DOWN) makes you re-find the 8:00 bar (because it won't be on the same spot on that submenu for each channel). And if you want to see what's coming on at 10:? Since 10:00 probably isn't visible in that submenu, you have to do UP, RIGHT, DOWN (2-4 times), and LEFT for EACH AND EVERY CHANNEL ... Again, compare that to the regular cable box and one has to wonder what the "designers" of the MOXI interface were smoking, drinking, or otherwise indulging in. It certainly wasn't a chapter from "Efficient Human Interface Design For Dummies".

And have you been browsing to see what you want to want next and get from channel 2 to, say, 75 and something catches your attention for 5 seconds? Guess what.. you now have to start browsing ALL OVER AGAIN at channel 2.

And have you ever recorded as "series"? Do you REALLY enjoy having EVERY SINGLE instance of that show take up a line in the Recorded Programs list? It should be a single line, with a right-arrow to expand when desired.

Now, obviously, having a DVR (even one with a horrendous interface) beats not having one. But this one has me seriously thinking about setting up a dedicated Linux PC so I can have DVR without having to struggle with that box.

Mike (and others): I expounded on these isses back on Aug 3 (2006) and have not heard any rebuttals. I'd LOVE some feedback that 1) tells me I'm factually wrong on some issue and/or 2) goes into point-by-point refutation of the opinions I've espoused. (Please don't just say "How can you not like it...it's the best DVR box ever", or something like that. Please take the time to respond to one or more of my "issues", even if it's "I don't find that problem to be a big deal").

Thanks (again) for letting me vent

-dave

PS: I found a new "gotcha" since my 8/2006 post... If you have the remote at an angle too much farther than 45 degrees from dead-on straight, it will frequently misinterpret the signal and jump to channel 7.

Posted by: SQL Dave at Feb 6, 2007 10:22:45 AM

I've had Moxi since August, 2006 and have had continuing problems with the audio and video not being "synched". Charter let me test a new DVR model DCT6208 and the video and audio were in synch. However, the DCT6208 is not nearly as user friendly as the Moxie when it comes to programming shows to record. I chose to keep the Moxie and hope that Charter can fix the problem soon. Has anyone else had trouble with their audio and video being out of whack with each other?

Posted by: george at Feb 17, 2007 9:38:14 AM

there have been passing references to noise but for all the great features and reliability (so far) i can't get used to this humming machine 24 hours a day. is there any way to shut this down when its not being used? would i lose all settings if i unplugged it when i wanted a little peace and quiet?
what exactly is making the noise - hard drive or fan?
the noise is so annoying that the slightest technical glitch would make me throw it out.

Posted by: roma at Feb 26, 2007 5:12:58 PM

moxi is garbage -- no off button, constant fan noise plus noise that sounds like a hard drive is writing even when nothing is being recorded or played, constant power usage, good HD sound and pic BUT the non-HD channels have non-synched audio/video and really bad picture quality, I'm not willing to swap out my 12 channels of good HD for poor quality on my 200 other non-HD channels

Posted by: James D at Apr 19, 2007 6:59:44 PM

I. too have been fighting with Charter for over 15 months regarding the horrible sound/lip synch issues. I am on my third Moxi box, and none of them have improved or corrected the problem. It has gotten to the point that sometimes the synch is so bad that we simply can't watch the program.

I am ready to cancel Charter and go to another provider, but am afraid of encountering the same problems. I would love to hear from other DVR product users, ie Tivo, who can say whether or not this has been a problem with those brands.

Posted by: Jake W at Jun 1, 2007 2:02:59 PM

I have a External Harddrived attached to my Moxi and I bought a bigger one so now the small one I am trying to use with my computer again and I can't get the computer to list it in the available drives under My Computer - it is listed in the Device Manager as HDS72258 OVLAT20 USB Device - Please help - It would suck if I can't use the harddrive again....

Posted by: Bernie P at Jun 13, 2007 3:26:29 PM

Now that TivoHD is selling for under $300, why would anybody want a klutzed up Moxi box?

Posted by: Tivo Convert at Aug 7, 2007 4:19:58 PM

i recently added a 500 GB external hard drive as charter indicated was a new feature. moxi recognizes the drive and records the selected program on the external. however, now when i select a program to be recorded in the future, moxie does NOT record the s4elected program.. if i remove the external harddrive, this feature works fine .... as soon as i hook the external drive back up, it misses the programs selected for recording in the future. leaves a message of "signal not found". any ideas how to make this feature work with the external driv e hooked up?

Posted by: wayne w b at Aug 26, 2007 5:44:53 PM

Wayne, go to the moxi website and you'll see a list of "approved" EHD's that can be used by the moxi box. Seems some drives "go to sleep" and the moxi box can't wake them. You either have to turn off the sleep mode in your EHD (which isn't possible in some models) or make sure you get one of their approved models that don't go to sleep.
Good luck to you.

Posted by: josh at Sep 3, 2007 11:06:26 PM

I really like my Moxi especially with the new 4.3 software. Its MUCH faster and has a lot of great new features.

Unfortunately it won't even boot up anymore. When I plug it in, the display flashes for about 1/4 sec and then disappears. You can hear the fan come on but theres only snow and no codes or anything indicating a boot up process.

What kills me is that I have recorded nationally broadcast race videos of my daughters meeting Ricky Charmichal (sp?) on there that I REALLY don't want to loose!

Do I have ANY options for saving them? Can I force a flash reload or something even though it doesnt seem to boot at all? Hell I'll buy the damn thing if I have to...

ANY IDEAS...?

Posted by: Jim at Sep 13, 2007 5:11:25 PM

Second Moxie box in 3 months with Charter. Worked this AM. Turned off for a couple oof hours then audio & no video. An hour on the phone with Charter no luck. Drive across town - 35 miles to get a new box - oh we don't have any here.
Going to DishTV ASAP.

Posted by: Scott at Nov 17, 2007 4:04:57 PM

Does anyone know how to recover shows from an external drive used with Moxi? My Moxi went bad. TIA

Posted by: Steve at Dec 1, 2007 7:09:12 PM

I need help reprograming a moxi box...
It is locked up with a service message
from whatever cable carrier issued it
in Ca where the Ebay seller lives
that I just purchased from...
What can I do?

James

Posted by: James Kosior at Feb 22, 2008 12:06:01 AM

James/Steve,

I'm not sure if this will help, but this site may have some ideas: www.fixya.com.

Posted by: Todd Lokken at Apr 10, 2008 9:09:06 AM

Moxi has, well...

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