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I want to give you money TiVo

As much as I love TiVo, their website has been giving me fits. The first problem I encountered was ordering it. Despite entering in my contact information exactly like it was on my bank statements, the site refused to sell me one and kept giving me invalid home address errors. I spent an hour on the phone with their customer service, only to be told they got the same errors when they tried it. My bank meanwhile was giving approval codes and I got a call from them asking me if I really authorized the purchase of 10 TiVos. The problem was never resolved and I ended up ordering it after a recent move and update of my address with the bank.

Tonight I tried to activate the new series2 project TiVo, but I encountered error after error. I repeated my entries several times, attempting to figure it out. It appears at least for me, that I can't activate a TiVo and also order the Home Media Option or change the system name of my TiVo, even though those are options on the signup page. Worse yet, I get an unhelpful error (in red text, it says error, try back again later and then there is a long string of ascii that appears to be a hash of some sort). By skipping the Home Media $99 and keeping my cryptic name, I got through, though I guess I'll try to adding the Home Media option later.

TiVo, I want to give you my money, if you'd just let me do it.

by Matt Haughey July 16, 2003 in SuperTiVo Project, TiVo

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